Last Updated: 14 April 2023
Introduction
Eden-CBD.co.uk (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your personal data in compliance with the General Data Protection Regulation (GDPR).
By using our website or providing your personal information to us, you consent to the practices described in this Privacy Policy.
Information We Collect
Personal Information
We may collect the following types of personal information
- Contact Information: Name, email address, phone number, postal address.
- Account Information: Username, password, and other account credentials.
- Transaction Information: Details about products or services you purchase from us.
- Communication Information: Records of your correspondence with us, including email and chat logs.
- Marketing and Communication Preferences: Your preferences for receiving marketing communications from us.
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including
- IP address
- Browser type and version
- Operating system
- Referral source
- Pages you visit on our website
- Date and time of access
- Cookies and similar tracking technologies
How We Use Your Information
We use your personal information for the following purposes:
- To provide products and services you request
- To process and fulfill your orders
- To send transactional emails and updates related to your orders
- To personalize your experience on our website
- To communicate with you about our products, services, and promotions
- To improve our website and customer service
- To comply with legal and regulatory obligations
Legal Basis for Processing
We will only process your personal information when we have a legal basis to do so. These legal bases may include
- The necessity to fulfill a contract with you
- Compliance with a legal obligation
- Consent you have provided
- Our legitimate interests, such as improving our services and marketing
- Protection of vital interests
- Performance of a task carried out in the public interest or the exercise of official authority
Data Sharing and Disclosure
We may share your personal information with
- Service providers and business partners who assist us with various aspects of our operations.
- Legal authorities, when required by law or to protect our rights and interests.
- Third parties with your consent.
International Data Transfers
Your personal information may be transferred to and processed in countries outside the European Economic Area (EEA). We will take all necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy.
Data Security
We implement appropriate technical and organizational measures to safeguard your personal information. However, please note that no data transmission over the internet is entirely secure.
Your Rights
You have the following rights regarding your personal data
- Access: You can request access to the personal data we hold about you.
- Rectification: You can request correction of inaccurate or incomplete data.
- Erasure: You can request the deletion of your data.
- Restriction: You can request restrictions on processing under certain circumstances.
- Data Portability: You can request a copy of your data in a structured, machine-readable format.
- Objection: You can object to processing based on legitimate interests.
Contact Us
If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at info@eden-cbd.co.uk
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. We will post the updated policy on our website and notify you of any significant changes.